Shipping and Returns

Shipping & Returns

Shipping

Orders are processed from our U.S. fulfillment center with care and efficiency.

  Processing: 2-5 business days (5-10 for orders over 200 units). No changes after “Accepted” status.

  Delivery (via USPS, UPS, or FedEx):

  U.S.: 3-7 business days; free over $75, else from $4.99.

  Canada/Mexico: 7-14 business days; from $9.99.

  Europe/Select International: 10-21 business days; rates vary.

  Tracking & Edits: Email updates provided. Changes/cancellations within 2 hours of order.

  International: Recipient pays customs duties/taxes. We ship to U.S., Canada, Mexico, Europe, Australia, select Asia (confirmed at checkout).

  Note: Carrier, weather, or peak season delays may occur. Track orders or contact us for help.

Returns & Refunds

  Eligible Returns (within 30 days of delivery):

  Damaged/defective supplements (e.g., broken/leaking bottles).

  Incorrect items (e.g., wrong product/label).

  Non-delivered orders (carrier-verified).

  Ineligible:

  Opened/used supplements.

  Custom/personalized items.

  Customs-rejected orders.

  Buyer’s remorse/preference changes.

  Process:

1.  Contact us via homepage phone/chat within 30 days with order number, issue, and photos.

2.  If approved (2 business days), get return label (customer pays shipping unless our error).

3.  Ship to: CoveGlow Care Returns, c/o Supliful, 14701 W. 65th Way, Suites 5-6, Arvada, CO 80004 (U.S. only).

4.  Inspection (5-7 days); refund/replacement (5-10 days).

  Resolutions:

  Refunds: Product + original shipping (minus return shipping, up to 20% restocking fee), processed in 5-10 days (credit cards up to 30 days).

  Replacements: Free for defective/incorrect items, if available.

  Store Credit: Optional, valid 12 months.

  Notes:

  Non-compliant returns may be denied.

  International returns: Customer pays shipping/customs.

  Non-delivery claims investigated; fraudulent claims rejected.

  Purchases follow U.S. e-commerce standards.

Contact: Use homepage phone/chat for support.

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